For companies
Company Documents and Terms
This page provides company-facing documents for listing, contracts, support, data processing, and commercial terms.
Pricing and Cancellation
Default pricing for the healthcare consultant market plus rules for invoicing, cancellation, and market-specific pricing exceptions.
Version: 2026-06-10
Owners: Commercial owner, Finance operations owner
Effective: 2026-06-10
Last updated: 2026-06-10
Terms of Service
Terms for platform usage, customer responsibilities, permitted use, and commercial rights.
Version: 2026-06-12
Owners: Legal owner, Compliance owner
Effective: 2026-06-12
Last updated: 2026-06-12
Data Processing Addendum (DPA)
Standard data processing terms between customer (controller) and platform provider (processor).
Version: 2026-03-05
Owners: Privacy owner, Compliance owner
Effective: 2026-03-05
Last updated: 2026-03-05
Acceptable Use and Data Boundaries
Defines allowed platform use, prohibited healthcare-related data handling, and boundaries for marketing and audience creation.
Version: 2026-03-05
Owners: Compliance owner, Privacy owner
Effective: 2026-03-05
Last updated: 2026-03-05
Support and SLA
Support channels, response targets, named ownership, and escalation levels for incidents, billing issues, and integration failures.
Version: 2026-03-05
Owners: Support owner, Operations owner, Finance operations owner
Effective: 2026-03-05
Last updated: 2026-03-05
Billing Disputes and Credit Notes
Defines how invoice discrepancies are investigated, what evidence is required, and when a credit note or forward adjustment is used.
Version: 2026-03-05
Owners: Finance operations owner, Commercial owner
Effective: 2026-03-05
Last updated: 2026-03-05