Legal
Defines how invoice discrepancies are investigated, what evidence is required, and when a credit note or forward adjustment is used.
Customer must raise an invoice discrepancy within 10 business days from invoice date unless the signed agreement says otherwise.
Dispute must include the invoiced period, consultant reference, requested correction, and available evidence from source systems or integration reports.
Finance operations owner coordinates investigation with the commercial owner and any relevant integration or support owner.
Closed periods are not reopened; corrections are handled through a documented forward adjustment or credit note tied to the original invoice and statement period.
A credit note is used when an issued invoice must be reduced or cancelled under the approved policy.
Every adjustment must carry audit traceability, decision basis, and a reference to the underlying dispute case.
Version: 2026-03-05
Effective from: March 5, 2026
Last updated: March 5, 2026
Current version
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